FAQs
1. What is Megoza?
Megoza is a modern online store offering high-quality, carefully selected products designed to elevate your daily life. We focus on premium quality, clean aesthetics, and a smooth shopping experience.
2. Where do you ship?
We ship worldwide.
Shipping availability and delivery times depend on your location.
3. How long does shipping take?
Delivery time varies by country:
-
UAE: 2–5 business days
-
GCC: 5–10 business days
-
International: 7–15 business days
You will receive a tracking number once your order is shipped.
4. How can I track my order?
Once your order is processed, you will receive a tracking link by email.
If you need help, you can contact us at support@megoza.com.
5. What payment methods do you accept?
We accept:
✔ Visa
✔ Mastercard
✔ Apple Pay
✔ Google Pay
✔ Shop Pay
✔ (More options may appear based on your region)
6. Can I cancel or change my order?
You can cancel or edit your order within 2 hours of placing it.
After that, the order may already be processed.
For assistance, email: support@megoza.com
7. What is your return policy?
We accept returns for unused, unopened items within 14 days of receiving your order.
To start a return, contact us at support@megoza.com with your order number.
8. Do you offer refunds?
Yes. Once we receive the returned item, we will process your refund within 3–7 business days.
9. What if my item arrives damaged or incorrect?
If you receive a damaged or wrong product, please email us within 48 hours with photos.
We will replace the item or issue a refund.
10. How can I contact Megoza?
You can reach us anytime at:
📩 support@megoza.com
We usually reply within 24 hours.
11. Are the products authentic?
Absolutely. Every item in Megoza is carefully selected, examined for quality, and sourced from verified suppliers.
12. Do you offer discounts or promotions?
Yes! Follow us on social media and subscribe to our newsletter to receive exclusive offers.
